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Business Management Consulting Planning Research Training and Dispute Resolution
Maximized Business Performance
We Can Help You To Create, Promote and Develope Your Business
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Maximize Your Profit and Value of Your Business
Identify Your Ideal Partner

BUSINESS QUALITY IMPROVEMENT

The quality of your products and services is only the beginning. Total quality should be the goal of any business. Total quality requires total quality management.

There are many approaches to achieving total quality and business excellence. Achieving the desired results is more important than the strategy you use to get there.

Problem solving and quality control are parts of all quality assurance programs.

Customer service is an important part of total quality management. Improving customer service should be a prime objective of your total quality management strategy.

Customer satisfaction is what drives repeat business and word of mouth advertising. A customer satisfaction survey is a useful tool for measuring your level of customer satisfaction. Customer satisfaction surveys can be used a number of ways to achieve your goal of total quality.

Total quality management should include a plan for continuous improvement, including business process improvement and performance improvement

Total quality management should include problem solving techniques as well as a plan for recognizing potential quality problems and a method of communications to deal with those problems.

Your quality of service or QOS needs to be able to be measurable in order to be improved. Continuous quality improvement needs to happen in every aspect of your business.

There are many quality standards that need to be met in today’s changing business world if you want to stay competitive. The ISO (International Organization for Standardization) has many standards that need to be met, such as ISO 9000, ISO 9001, ISO 9002, ISO 14000 and ISO 14001. There are many more.

Our quality consultants provide quality consulting and training. We can help you achieve your goal of total quality or we can help you improve specific problem areas.

We can create and implement a quality management system, create a quality assurance plan, upgrade your quality assurance procedures and implement your quality improvement programs. We can also assist you with quality planning, quality standards certification and quality audits.

We can do customer satisfaction surveys and quality surveys to measure and benchmark your quality performance.

We provide quality management training as well as customer service training.

We have quality improvement teams that can help you solve all your quality problems and assist you with total quality management.

Business Quality – The totality of characteristics on an entity that bear on it’s ability to satisfy stated and implied need.

 

 

 

 

Build Your Business Plan, Marketing Plan, Turnaround Plan or any other Strategic Plan 
Business Management, Strategies, Planning, Branding, Positioning, Research, Training, Coaching, Marketing, Advertising, Sales, Customer Service, Quality Improvement, Change, Communications, Public And Media Relations, Negotiations, Compliance, Customer Loyalty, Asset Management, CRM, Organization Improvement, Leadership, Operations, Process Optimization, Distribution, Supply Chains, Outsourcing, Market Penetration, And Much More
Contact Us
Home
Hosting
Roy Capital Group Services
Business Coaching
Export / Import check up
Business Speakers
Business Support Services
Management
Peak Performance Management
Company Formation
Administration
Planning
Compliance
Registered Agent Services
Funding
Finance and Asset Management
Qualitative & Quantitative Research
Product/Service Development
Marketing
Market Penetration Services
Advertising
Branding
Positioning
Competition
Sales
Customer Service
Customer Loyalty
Customer Relationship Management
Change and Challenges
Complex Problem Solving
Strategy Development
High Performance Strategies
Improving Performance
Cost Containment & Reduction
Corporate Transformation
Restructuring and Reorganization
Organization
Leadership
Team Development
Human Resources
Policies and Procedure
Ethics and Values
Operation
Resource Planning
Process Optimization
Quality Improvement
Infrastructure
Facilities
Procurement
Supply Chain Management
Distribution
Logistics
Outsourcing
Our Outsourcing Services
 

Communications
Public Relations
Media Relations
Government Relations
Project Management
Contracts
Negotiation
Intellectual Property
Dispute Resolution
Mediation
 
Litigation
Legal Audits & Legal Fee Review
Risk Management
Asset Protection
Business Continuity
Globalization/Internationalization
Offshore Business
Business Immigration Consulting
Business Resources
Why Business Fail
Warning Signs for Business
Why Business Don’t Grow
Why a Business Plan Is Important
Why an Entrepreneur Is Successful
Traits of a Good Salesperson
Why Strategies Fail
Do You Need Our Services
Frequently Asked Questions
Our Company
Maxims